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Telstra Business NBN Voice & Data services Outage

A maintenance firmware update to some business modems has caused the modems to lose internet connectivity.

A rollback was performed but has not been successful in resolving the issue for all customers.

Our tech teams have been urgently working on a solution and we're performing a reset of some customer modems to resolve the issue  A factory reset will restore the device back to default settings, so any third party or customised settings such as remote access, printer access and VPN will need to be set up again.

   Instructions on completing a factory reset or customising your configuration can be found at:  How to backup, reset or restore your modem - Telstra      

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