Best suited for: Offices, retail stores, pharmacies, and professional service businesses.
 
What’s included
Up to 2 hours per month of IT support (remote, in‑store, or onsite)
Priority response
Microsoft 365 support included
Outlook and Exchange troubleshooting
Password resets and MFA assistance
User setup and removal (fair use)
Basic Microsoft 365 tenant health checks
Discounted onsite IT call‑out rate: $149
Reduced in‑store support rate: $129
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What’s not included
Microsoft 365 migrations
Major SharePoint configuration or rebuilds
Large data restores
New system deployments
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Summary This is the minimum support tier required for Microsoft 365 management and email support.