Best suited for: Businesses where downtime is critical and fast response is essential.
 
What’s included
Up to 3 hours per month of IT support
Same‑day priority support when available
Full Microsoft 365 support
Mail flow and email delivery troubleshooting
Incident response assistance
Quarterly system and Microsoft 365 tenant reviews
Onsite IT call‑out included (metro Adelaide)
Reduced labour rate beyond allowance: $119
Limited after‑hours support when required
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What’s not included
Major projects or infrastructure rebuilds
Hardware, software licensing, or third‑party costs
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