BUSINESS SOLUTIONS
Kickstart your business with stress-free, affordable IT packages from CK Computers that keep you online, secure, and ready to grow.
Reliable IT Support for South Australian Businesses
CK Computers provides professional, predictable IT support for small and medium businesses across Adelaide. Our support plans are designed to reduce downtime, eliminate surprise bills, and give you priority access to a local IT specialist who understands your systems. If you rely on computers, email, or Microsoft 365 to run your business, a support plan ensures help is available when you need it – without paying full call‑out rates every time something breaks.
Casual IT Support Rates (No Support Plan)
These are our standard pay‑as‑you‑go rates for businesses not on a support plan:
-
Onsite IT call‑out (metro Adelaide): $199
-
In‑store IT support: $149
Support plans are structured to offer better value, faster response times, and predictable monthly costs.
Tier 1 – Essential Business Care
$129 per month | 12‑month agreement
Best suited for: Very small businesses that only need occasional IT help.
What’s included
-
Up to 1 hour per month of IT support (remote or in‑store)
-
Phone and email support during business hours
-
Priority over non‑contract clients
-
Discounted onsite IT call‑out rate: $169
What’s not included
-
Microsoft 365 support
-
Exchange or Outlook troubleshooting
-
MFA or Microsoft 365 tenant administration
-
Projects, upgrades, or system migrations
Summary This plan covers general IT assistance only. Businesses using Microsoft 365 must be on Tier 2 or higher.
Tier 2 – Business Care
$249 per month | 12‑month agreement
Best suited for: Offices, retail stores, pharmacies, and professional service businesses.
What’s included
-
Up to 2 hours per month of IT support (remote, in‑store, or onsite)
-
Priority response
-
Microsoft 365 support included
-
Outlook and Exchange troubleshooting
-
Password resets and MFA assistance
-
User setup and removal (fair use)
-
Basic Microsoft 365 tenant health checks
-
Discounted onsite IT call‑out rate: $149
-
Reduced in‑store support rate: $129
What’s not included
-
Microsoft 365 migrations
-
Major SharePoint configuration or rebuilds
-
Large data restores
-
New system deployments
Summary This is the minimum support tier required for Microsoft 365 management and email support.
Tier 3 – Priority Business Care
$379 per month | 12‑month agreement
Best suited for: Businesses where downtime is critical and fast response is essential.
What’s included
-
Up to 3 hours per month of IT support
-
Same‑day priority support when available
-
Full Microsoft 365 support
-
Mail flow and email delivery troubleshooting
-
Incident response assistance
-
Quarterly system and Microsoft 365 tenant reviews
-
Onsite IT call‑out included (metro Adelaide)
-
Reduced labour rate beyond allowance: $119
-
Limited after‑hours support when required
What’s not included
-
Major projects or infrastructure rebuilds
-
Hardware, software licensing, or third‑party costs
Microsoft 365 Support Policy
Microsoft 365 support is only available on Tier 2 or Tier 3 support plans.
This includes Exchange Online, Outlook, MFA, user management, licensing assistance, and tenant administration.
Standard Support Conditions
The following conditions apply to all support plans:
-
Fair use policy applies
-
Unused support time does not roll over
-
Projects and major works are quoted separately
-
Hardware, software, and licensing costs are not included
-
Support is subject to availability
-
Travel outside metro Adelaide is charged separately
Local Adelaide IT Support You Can Rely On
CK Computers is a locally owned Adelaide IT business providing honest, practical support to South Australian businesses. Whether you need occasional help or priority IT support, our plans are designed to keep your business running smoothly.
Contact CK Computers today to discuss the right IT support plan for your business.
